FAQ
Questions before you reach out?
Here are the ones we hear most. If yours isn’t here, just ask.
Do you accept insurance?
Yes. We accept Aetna, Aetna Medicare Advantage, Ascension, Carelon Behavioral Health, Cigna, Devoted Health Medicare Advantage, Horizon Blue Cross Blue Shield of New Jersey, Independence Blue Cross Pennsylvania (Virtual National Network), and Providence Health Plan. Not seeing your plan? Ask during your free consultation — self-pay rates are also available.
What happens in a first session?
Your first session is about getting to know each other. We’ll ask what brought you in, what you’re hoping for, and answer any questions you have — there’s no pressure to have it all figured out.
Is therapy confidential?
Yes. What you share stays between you and your therapist, with narrow legal exceptions (like risk of harm to yourself or others) that we’ll walk you through up front.
Do you offer virtual sessions?
Yes, we offer both in-person sessions in Jacksonville, FL and secure telehealth video sessions for clients located anywhere in Florida. Many clients mix and match depending on the week.
How long does treatment take?
It depends on what you’re working on. Some clients see us for a few months around a specific issue; others stay in ongoing care for years. We’ll check in regularly on what’s working.
What ages do you see?
We primarily work with adults and couples, and can include adolescents within family sessions when appropriate. See our About page for more on Joe’s background.
Do you offer sliding-scale rates?
[We hold a limited number of sliding-scale spots based on financial need. Ask about availability during your free consultation.]
How do I get started?
Reach out through our contact page or call us directly. We’ll schedule a free 15-minute consultation to make sure we’re the right fit before anything else.